In the healthcare systems mostly oriented towards clinical performance the risk to dehumanize patients subsists, perceiving them as people to fix just biologically. The relationship patient-caregiver and the need to probe patients’ emotions is still a plus, not an integrated component of care. This research starts analysing the experience of female patients during the pre- and post-operative care in public hospitals within gynecological departments, considering a sample from 16 to 60 years old. The main goal is to develop a digital healthcare service to improve the hospital stay before and after surgery, enhancing care quality, patients’ experience and co-create value with the patients. The research spurs to develop a project based on Service design methodology, with a Human Centred Design approach. The intention is to raise awareness about the importance of a different healthcare approach like Patient-Centred, where women are the fulcrum in which the whole process revolves.
Pathos. A digital service to improve women’s hospital experience / L’Angiocola, Elisa; Giambattista, Angela. - In: DIID. DISEGNO INDUSTRIALE INDUSTRIAL DESIGN. - ISSN 1594-8528. - (2023). (Intervento presentato al convegno 8th International Forum of Design as a Process, “Disrupting Geographies in the Design World” tenutosi a Bologna) [10.30682/diiddsi23t3i].
Pathos. A digital service to improve women’s hospital experience
Elisa L’Angiocola
;Angela Giambattista
2023
Abstract
In the healthcare systems mostly oriented towards clinical performance the risk to dehumanize patients subsists, perceiving them as people to fix just biologically. The relationship patient-caregiver and the need to probe patients’ emotions is still a plus, not an integrated component of care. This research starts analysing the experience of female patients during the pre- and post-operative care in public hospitals within gynecological departments, considering a sample from 16 to 60 years old. The main goal is to develop a digital healthcare service to improve the hospital stay before and after surgery, enhancing care quality, patients’ experience and co-create value with the patients. The research spurs to develop a project based on Service design methodology, with a Human Centred Design approach. The intention is to raise awareness about the importance of a different healthcare approach like Patient-Centred, where women are the fulcrum in which the whole process revolves.File | Dimensione | Formato | |
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L’Angiocola_Pathos_2023.pdf
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